Questionnaire

The following questionnaire is being introduced by X-YACHTS in order to try to optimize the boats of the future based on the X-YACHTS owners’ own experience as in regards to the accommoda­tion, the equipment on deck, the workmanship and delivery of the boats, and to make sure that the customer will be treated professionally, also after the delivery of the boat.
 
Furthermore, we will be able to contact you directly if any production errors are discovered.
 
In addition to this it would be a great help to us if we could have your comments on what factors made you decide to buy this new X-YACHTS.

Personal information



Name*




Address*




Zip code and city*




Country*




E-mail address*



Boat ID



Boat type*




Build no.*




Bought at*



The condition of the boat when taking over



Was the boat delivered on the agreed date?




If no, how many days later than agreed?




Had the boat been cleaned satisfactorily?




If no, what was not satisfactory?




Was the delivery complete?




If no, what was missing?



The salesman's / The Yard's follow-up service if any



Has the boat and its equipment been working to your satisfaction?




If no, what was missing?




If no, how did you find the salesman's / X-Yachts' handling of the complaint?



Idea and function



Has the boat covered your needs and met your expectations?




If no, please describe what you have found was negative.




Further proposals for improvements?




If yes, please list your suggestions



What influenced your purchase of an X-Yacht?



Former X-Yachts owner who wanted to stay in the X-family?




If no, were the X-Yachts recommended to you by others?




If so, by whom?




Had you seen the boat in a race/in harbours?




If yes, what specifically impressed you?




Has X-Yachts' attendance at boat shows influenced your purchase of the boat?




If yes, what exhibitions?




Was the service you received at the exhibition satisfactory?




If no, what was not satisfactory?




Have you got other suggestions for improvement of X-Yachts' presentation of the boats?




Which boat magazines do you read?




Does X-Yachts' advertising appeal to your boat dreams?




If yes, what do you find positive in the adverts?




Additional comments to the above-mentioned 14 questions?


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